All vaporizers purchased through Rocky Shore Cannabis are covered for 30 days starting from the purchase date. During the warranty period defective products will be replaced. You can expect that a period of 15 business days from the date of us receiving your defective device for the claim to be processed.
To make a warranty claim, please contact us and let us know what the problem is. We will give you a claim number at that time. Please include this number on the package in addition to the shipping address we give to you.
We don’t warrant normal wear and tear, damage, user guides, and packaging or glass parts. Coils, nails, and other “consumable” parts or glass parts are also not covered. Devices must be perfectly clean to be covered. Rocky Shore Cannabis reserves the right to refuse any warranty claim.
Rocky Shore will accept the return of unopened, undamaged items within 30 days of the purchase date.
Please see our Warranty and Return page for more information.